Privacy Policy

Last updated: November 30, 2025

1. Introduction

At Qivoranet, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our hosting services and website.

By using our Services, you consent to the data practices described in this Privacy Policy. If you do not agree with this policy, please do not use our Services.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

  • Full name
  • Email address
  • Phone number (optional)
  • Country of residence
  • Account password (stored in encrypted form)

2.2 Billing Information

For payment processing, we collect:

  • Billing address
  • Payment method details (processed securely through third-party payment processors)
  • Transaction history
  • Tax identification numbers (where required)

2.3 Service Usage Data

We automatically collect information about your use of our Services, including:

  • Server logs (IP addresses, access times, requested resources)
  • Resource usage statistics (CPU, memory, bandwidth, storage)
  • Service configuration and deployment information
  • Support ticket history and communications

2.4 Website Usage Data

When you visit our website, we collect:

  • Browser type and version
  • Device information
  • Pages visited and time spent on pages
  • Referring website addresses
  • Cookies and similar tracking technologies (see Section 3)

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us:

  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Provide personalized content and advertisements
  • Maintain your login session

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Services.

We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted or expired).

4. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To provide, maintain, and improve our hosting services
  • Account Management: To create and manage your account, process payments, and send service-related communications
  • Customer Support: To respond to your inquiries, provide technical support, and resolve issues
  • Security: To detect and prevent fraud, abuse, and security threats
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes
  • Marketing: To send promotional communications (with your consent, where required)
  • Analytics: To analyze usage patterns and improve our Services

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

5.1 Service Providers

We work with trusted third-party service providers who assist us in operating our Services, including:

  • Payment processors (for billing and payment processing)
  • Cloud infrastructure providers (for hosting and data storage)
  • Email service providers (for sending transactional and marketing emails)
  • Analytics providers (for website usage analysis)

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

5.2 Legal Requirements

We may disclose your information if required by law or in response to:

  • Court orders, subpoenas, or other legal processes
  • Government requests or regulatory investigations
  • Enforcement of our Terms of Service
  • Protection of our rights, property, or safety, or that of our users

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership.

6. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our Services to you
  • Comply with legal obligations
  • Resolve disputes and enforce our agreements
  • Maintain security and prevent fraud

When you cancel your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it for legal or regulatory purposes.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal requirements)
  • Portability: Request transfer of your data to another service provider
  • Objection: Object to certain processing activities, such as marketing communications
  • Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us at privacy@qivoranet.com. We will respond to your request within 30 days, subject to applicable law.

8. Security Measures

We implement industry-standard security measures to protect your personal information, including:

  • Encryption of data in transit (SSL/TLS) and at rest
  • Regular security audits and vulnerability assessments
  • Access controls and authentication mechanisms
  • Network security and intrusion detection systems
  • Employee training on data protection and privacy

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy, including standard contractual clauses and other legal mechanisms as required by applicable law.

10. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by:

  • Posting the updated policy on our website
  • Sending an email to the address associated with your account
  • Displaying a prominent notice on our website

Your continued use of our Services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

  • Email: privacy@qivoranet.com
  • Support: support@qivoranet.com
  • Address: Qivoranet Hosting Services, [Address], [City], [Country]